Shared secret keys request

Kindly note that this form is normally not to be accessed directly, you should instead use the "Request seeds" link shown on your order page.
Important: by submitting this seed request you are confirming that the physical products of your order have been successfully delivered
Fill the form below to request secret keys for the tokens you have purchased from us. Please note that this is a manual process and will need to be reviewed by our team. Keys requested in standard formats (Hex, Base32 or CSV for Azure MFA or HelloID) are normally sent within one business day (CET timezone).

Order verification

  • the SEED REQUEST ID or ORDER ID : is shown on your invoice or packing slip and is usually a 4-digit number
  • the email should match the one you provided when placing the order

Serial number verification

  • One serial number per line, no spaces or additional text
  • Serial numbers of the token(s) field is normally pre-populated
  • Please note that the list of the serial numbers is not to be entered manually; the serial numbers should already appear in the field below. Please check with us if you do not have the serial numbers.

enter range   barcode scanner


  • Please paste your public GPG/PGP key into the textarea below
  • Make sure block syntax is similar to this example
  • Leave this field empty if you prefer the keys to be sent unencrypted (not recommended)
  • Please enter a password to use to password-protect the zip file containing the seeds requested
  • Kindly note that only ASCII characters can be used (English letters and digits)
  • Leave this field empty if you prefer the keys to be sent unencrypted (not recommended)

Zip password

  Transferring secret keys in plain text format by email may lead to a compromise of your token seeds which could potentially result in MFA bypass.

Secret key format

  • Select the format you want your keys to be delivered in

Comments and additional instructions (if any)

  As per RFC recommendation (RFC 6238, R5) the same secret (key) can be used for only one authentication system. By submitting this request you confirm bearing all responsibility in case the seed is used with more than one system.

We recommend using PGP or GPG encryption to transfer secret keys for your tokens. PGP and GPG are popular solutions for encrypting, decrypting, signing, and verifying messages and files, often found in email communications and package repository identity verification. If you are new to PGP we recommend to have a look at the PGPTool
we can send the keys in plain text if you insist, but we do not recommend this for obvious reasons

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