Contact us
Last updated 2026-11-06
We're happy to help. All enquiries — technical, commercial, invoicing and administrative — go through our contact form, so they reach the right team straight away.
Support & enquiries
For product, order, technical, invoicing and administrative questions, please use our contact form.
It opens a ticket immediately and routes your message to the right team, so nothing is delayed or missed. Please include your order number for order-related questions.
Official email domains
Our staff communicates using email addresses ending in @token2.ch. Transactional emails, support ticket notifications and other automated communications may also come from @*.token2.com or @token2.zohodesk.eu.
Shipping & delivery
We ship from two locations in Switzerland and France. Deliveries to Switzerland and Liechtenstein are sent from Geneva, while shipments to EU countries are dispatched from France. For all other destinations, orders are shipped either from Switzerland or France, depending on stock availability. Please note that we do not maintain inventory in any country other than Switzerland and France.