TOTPRadius user licenses are per-user and perpetual. Perpetual licenses do not expire, so you can continue to use the appliance as long as you want. Currently, these licenses are including access to product updates within the same version branch and regular technical support. Please note that TOTPRadius comes with 5 free licenses, and you can start using it without purchasing anything. The free 5 licenses remain in the system when you add commercial licenses.
Please note that the built-in admin user account also consumes a license, so take this into account when planning the upgrade
How to purchase and generate the license key
The licenses can be purchased online on our web shop. You can choose the number of licenses required and add to the basket. After completing the purchase you will receive an email containing the order page URL. To generate the TOTPRadius user licenses, click on the "generate CAL" button on the order page and provide the Host ID. The license key will be generated and sent to your email address:
The Host ID can be obtained from the Web Admin panel of your TOTPRadius. Navigate to General Settings, then choose License:
The string next to HostID should be used for generating the client licenses.
Upon obtaining the license string (which should be in the following format: NNN_[license-hash] , where NNN is the number of licenses purchased allowing to identify the total allowed users without installing the license) you need to add it to the appliance. This is done on the same page (General Settings -> Licenses) as shown below:
Kindly note that for technical reasons merging licenses online is
not possible, so this will have to be dealt with by our customer support. Also, if you have reinstalled the appliance on a different hypervisor host or cluster this may lead to the host ID to be regenerated, and the license will become invalid. For both cases please
contact us and provide the following info:
- Information to identify your order (ideally your Order ID or Invoice ID, or email address if IDs are not available)
- Previous License Keys and Host IDs
- New License Keys and Host IDs
